ConsumerAssistance

Consumer Affairs Division

Welcome to the Consumer Affairs Division of the North Carolina Office of the Commissioner of Banks (NCCOB). NCCOB is committed to serving and protecting consumer interests. The Consumer Affairs Division handles community outreach and consumer complaints.

Answers to many of your questions and concerns may be found in the Frequently Asked Questions (FAQ) link below. And you may use the links provided at the left for additional assistance.

Do not hesitate to contact our office for more information. You may reach us by calling Toll Free 1-888-384-3811.

General Information

Online Complaint Form

How to File a Complaint and How the Complaint Process Works

Your Complaint Status (for complaints submitted after December 18, 2009)

Frequently Asked Questions

Latest News:

Need help fighting a foreclosure in North Carolina? Click on the logo below or call the number shown.
Do you own a small business (or plan on opening a small business) and need help? For free assistance, visit
Click here to obtain a copy of the "Subprime" Trigger Rate Table - US Treasury and "Subprime" Trigger Rate Table - Conventional for loans covered by the Emergency Foreclosure Reduction Program under S.L. 2008-226. Click here for Instructions on calculating "Rate-spread" or "Subprime" loans.
Complaint Reports
Federal Trade Commission - Consumer Help
Enforcement Actions
NCCOB Holidays (Office will be closed)