Assistance for Appraisers

Under the The Mortgage Lending Act (NCGS Chapter 53, Article 19A), § 53‑243.11 (9) prohibited activities, it shall be unlawful for any person in the course of any mortgage loan transaction:

To fail promptly to pay when due reasonable fees to a licensed appraiser for appraisal services that are:

Requested from the appraiser in writing by the mortgage broker or mortgage banker or an employee of the mortgage broker or mortgage banker; and
Performed by the appraiser in connection with the origination or closing of a mortgage loan for a customer or the mortgage broker or mortgage banker.

To file a complaint:

Determine that the company with which you have a complaint is an entity that is regulated by this agency by reviewing the "NC Regulated Financial Institutions" . If you are not sure that this company is regulated by this agency, you may contact this agency by calling 919-733-3016 and ask for the Consumer Affairs Division.
When making efforts to collect this debt, please notify the managing principal, at the company's main office, before filing a complaint. Link to company contact information: (Mortgage Lenders/Brokers).
If you have made good-faith efforts to collect the appraisal fee and the account is over 90 days but less than 12 months past due, you can file a complaint.
Select the Consumer Complaint Form, or contact this office to have a copy mailed or faxed to you.
Fill out the complaint form completely.
Please use proper upper & lower case letters when typing this form.
Be sure to continue to the second page in order to submit the form.
Submit the form.
Print a copy of the form. Sign the form and fax or mail the signed form to this office.
Attach copies of the appraisal request form and your invoice.
Upon receipt of the signed form, we will initiate a complaint (see Complaint Process).

Other Links for Your Use

North Carolina Appraisal Board

To file a complaint against a licensed company regulated by our agency, please click on the complaint form link below.