• Once we have received your completed, signed complaint form and accompanying documentation, we send an initial contact letter to the company with which you have a complaint.
• This initial contact allows the respondent 3 weeks to respond to the complaint.
• If after this initial 3 week period, if we have not heard from the respondent, we contact them in writing again and they are allowed an additional 2 weeks in which to respond.
• If there has been no response in this time frame, we will telephone the respondent and seek a verbal response.

To file a complaint against a licensed company regulated by our agency, please review the Instructions below and if you determine this is the appropriate agency to assist you, please click on the complaint form link below:

Instructions        Complaint Form

• How to File a Complaint