• Customer Assistance Group, Office of the Comptroller of the Currency (OCC)www.occ.treas.gov/customer.htm

Investigates complaints against national banks (banks with the words "national" or "national association" or the initials "N.A." in their names).

1 800 613-6743 (toll-free) Monday-Thursday 9:00AM - 4:00PM CST, and Friday 9:00AM - 3:00PM CST.
713 336-4301 (fax)
E-mail: Customer.Assistance@occ.treas.gov

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010-9050

OCC Customer Assistance Group provides answers to common questions:  http://www.helpwithmybank.gov/

• Federal Trade Commission (FTC) http://www.ftc.gov/

Investigates complaints involving credit reporting agencies.

1-877-FTC-HELP (382-4357) (toll-free)
E-mail: crc@ftc.gov

Federal Trade Commission
CRC-240
Washington, DC 20580

If you have a complaint about a particular company or organization, use our secure complaint form.

• Department of Housing and Urban Development (HUD)  http://www.hud.gov/

Complaints involving mortgage lending discrimination based on race, color, religion, sex, handicap, familial status, or national origin are covered by the Fair Housing Act (FHAct). HUD is the federal agency that handles these complaints.

1 800 669-9777 (toll-free)

451 7th Street SW
Washington, DC 20410

HUD also investigates alleged violations of the federal Real Estate Settlement Procedures Act (RESPA), which prohibits the payment of kickbacks by mortgage loan settlement service providers and also regulates certain mortgage escrow account practices. Suspected RESPA violations may be reported to HUD at:

Director, Office of RESPA and Interstate Land Sales
US Department of Housing and Urban Development
Room 9146
451 7th Street, SW
Washington, DC 20410

• Office of Thrift Supervision (OTS)  http://www.ots.treas.gov/

Investigates complaints against federal savings and loans and federal savings banks.

1 800 842-6929 (toll-free)
E-mail: consumer.complaint@ots.treas.gov

OTS, Attn: Consumer Programs
1700 G Street NW
Washington, DC 20552

• Federal Reserve Board (FRB)  http://www.federalreserve.gov/

Investigates complaints against state-chartered banks which are members of the Federal Reserve System.

888 851-1920

Board of Governors of the Federal Reserve System
Consumer and Community Affairs Division
20th and C Streets NW
MS 801
Washington, DC 20551

• Federal Deposit Insurance Corporation (FDIC) http://www.fdic.gov/

Investigates complaints against state-chartered banks which are not members of the Federal Reserve System. Also maintains data on failed, closed and merged state and federal banks and savings institutions.

1 877 275-3342 (toll-free)
E-mail: consumeralerts@fdic.gov

Federal Deposit Insurance Corporation
Attn: DCA
550 17th St. NW
Washington, DC 20429

• U.S. Dept. of the Treasury - Debt Management Services (DMS) Link to DMS

Investigates complaints against federally licensed private collection agencies (PCAs).

1 202 874-3810
Fax: 1 202 874-7494

Debt Management Services
401 14th Street SW, Room 446
Washington, DC 20227

• U.S. Securities and Exchange Commission (SEC) http://sec.gov/

SEC oversees: securities exchanges, securities brokers & dealers, investment advisors, and mutual funds.

Fax: 1 202 772-9295

SEC Complaint Center
100 F Street NE
Washington, DC 20549-0213