Promoting strength and fairness in
the financial services marketplace

  • Consumer Inquiries and Complaint Information
  • FAQs
  • Other Resources
  • Who We Regulate

If you have been financially impacted by the COVID-19 pandemic and are concerned with the ability to pay your mortgage, please see the FAQS for Homeowners Impacted by COVID-19 Pandemic for further information.

Consumer Inquiries and Complaint Information

Internet Explorer (IE) is recommended for submitting complaints online, but other browsers like Firefox, Safari, and Google Chrome work.

File a Complaint: To file a complaint:
  1. Check to see if the company or individual you have a complaint against is one we regulate. See Who We Regulate for more information.

  2. Complete our online complaint form if the company or individual is one we regulate.
Check complaint status: Enter your complaint file number for a status update, If you have filed a complaint with our office.

Ask a question or provide a tip: Enter a general inquiry and we will respond to your question.

(Please note that the N.C. Office of the Commissioner of Banks cannot provide legal advice, legal representation, or recommend a financial institution with which to do business. Please see our FAQs for more information.)