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If you have been financially impacted by the COVID-19 pandemic and are concerned with the ability to pay your mortgage,
please see the FAQS for Homeowners Impacted by COVID-19 Pandemic for further information.
Consumer Inquiries and Complaint Information
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Internet Explorer (IE) is recommended for submitting complaints online, but other browsers like Firefox, Safari, and Google Chrome work.
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| File a Complaint: |
To file a complaint:
- Check to see if the company or individual you have a complaint against is
one we regulate. See Who We Regulate
for more information.
- Complete our online complaint form if the company or individual is one we regulate.
When you submit a completed complaint form to the NCCOB, we review it and forward it to the company for a response. Once the response is received,
it will be reviewed by our staff for responsiveness and a copy of the company response will be forwarded to you.
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| Check complaint status: |
Enter your complaint file number for a status update, If you have filed a complaint with our office.
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| Ask a question or provide a tip: |
Enter a general inquiry and we will respond to your question.
When you submit a tip, we will review the tip and take appropriate action, but we will not forward any company responses or updates regarding the tip.
Tips may be submitted anonymously.
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(Please note that the N.C. Office of the Commissioner of Banks cannot provide legal advice, legal
representation, or recommend a financial institution with which to do business. Please see our
FAQs for more information.)
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