Promoting strength and fairness in
the financial services marketplace

  • Consumer Inquiries and Complaint Information
  • FAQs
  • Financial Literacy
  • Other Resources
  • Who We Regulate

If you have been financially impacted by the COVID-19 pandemic and are concerned with the ability to pay your mortgage, please see the FAQS for Homeowners Impacted by COVID-19 Pandemic for further information.

Consumer Inquiries and Complaint Information

Internet Explorer (IE) is recommended for submitting complaints online, but other browsers like Firefox, Safari, and Google Chrome work.

File a Complaint: To file a complaint:
  1. Check to see if the company or individual you have a complaint against is one we regulate. See Who We Regulate for more information.
  2. Complete our online complaint form if the company or individual is one we regulate.

When you submit a completed complaint form to the NCCOB, we review it and forward it to the company for a response. Once the response is received, it will be reviewed by our staff for responsiveness and a copy of the company response will be forwarded to you.

Check complaint status: Enter your complaint file number for a status update, If you have filed a complaint with our office.

Ask a question or provide a tip:

Enter a general inquiry and we will respond to your question.

When you submit a tip, we will review the tip and take appropriate action, but we will not forward any company responses or updates regarding the tip. Tips may be submitted anonymously.

(Please note that the N.C. Office of the Commissioner of Banks cannot provide legal advice, legal representation, or recommend a financial institution with which to do business. Please see our FAQs for more information.)